PayPal keeps blocking customer accounts. Partially without any justification or justification, many long-term customers are also affected. Here we show you how you can defend yourself against it (out of court and in court). How to stand up for your rights and take action against PayPal.
You can try to write an objection to this email. This is the first step you should take (according to PayPal). Include reasons why you think this account suspension is incorrect. Include receipts about your business and give a full description of your business. Definitely claim your money.
PayPal hotline employees state that it can take up to 7 weeks before there is a response. We can say: This is unreasonable in our opinion - if there is an answer at all. Therefore, after this step 1, we recommend starting directly with step 2 without waiting to save time.
We received this email from the Luxembourg banking supervisory authority (CSSF). According to the authorities, we had to give PayPal another 4 weeks to comment. Also describe your business here, claim your money and submit documents.
The further procedure, according to the banking supervisory authority, is: If we are dissatisfied with the response from PayPal, or if PayPal does not respond, we can ask the CSSF and they will endeavor to clarify. And to step 3.
Step 3: Complaint to CSSF / Luxembourg Banking Supervision
If the previous steps were unsuccessful, contact the banking supervisory authority in Luxembourg. You can do this by emailing [email protected] or using the form: https://reclamations.apps.cssf.lu/index.html?language=de
Include all requested information. The supervisor will contact you if they have any further questions. In our experience, they try hard to find a solution and establish contact.
Step 4: legal options
// Quote from https://www.sbs-legal.de/blog/paypal-konto-gesperr-was-tun:
“There are two ways of doing this in court: One way is the action for performance. Here one sues for the payment of the funds and, if necessary, the activation of the accounts.
One can, however, go another way; consider an injunction. As part of a warning, PayPal is asked to refrain from blocking the account in the future. Such a warning can certainly be based on general civil law, possibly also on contract law. More precisely: The right to compensation for damages from §823, paragraph 1 (BGB), in connection with the right of removal and omission from §1004 (BGB) as civil law. "
// Quote end
Our tips in general
- Stay tuned. Don't let yourself get rid of!
- Describe your situation as simple as possible. Avoid complicated explanations.
- Insist on your funds being released.
- Hang up the phone: the hotline will help you not Further.
- Write a complaint to the CSSF
- Save all of your emails.
- Share this post and draw attention to PayPal's behavior.